Privacy Policy
1. Our contact details and who we are
1.1 We are Rosie Bloom Cleaning Services Ltd. We’re a company registered in England and Wales with company number 11820752, whose registered address is at 161 Boundfield Road, London SE6 1PE.
We are a business offering a range of services in cleaning and lifestyle. In this policy we will refer to ourselves as ‘we’, ‘us’ or ‘our.
1.2 You can get hold of us in any of the following ways:
a) by phoning us on 0203 536 0563
b) by emailing us at rosiebloomcleaningservices@outlook.com
c) by writing to us at 161 Boundfield Road, London SE6 1PE
2. About this policy
2.1 In our commitment to the Rosie Bloom customer experience and services, we understand it’s important to exercise transparency to protect your rights. We take privacy and security of personal information we collect and hold about you and customers seriously. Our privacy notice is tailored made and unique to us, designed to follow best practice and inform you about how we collect and use personal information about you and how we keep that personal information safe and secure. Please read our privacy policy carefully.
2.2 If you have any questions relating to this privacy notice or any issues arise from it then you should contact Rosie Bloom Cleaning Services, including any matters in this privacy notice. You can make contact using the details set above.
2.3 To keep in line and up to date with any important changes and regulations, we may update our privacy notice as and when needed. This version was last updated on: 23/04/2023
3. The type of personal information we collect
We may collect and process the following information:
3.1 This will be the personal information you provide to us voluntarily when using our website and any platforms we use on social media to confirm your identity and contact data such as title, name, address, e mail address, contact number.
3.2 We may automatically collect device ID data such as internet protocol (IP) address assigned by your service provider including plug-ins, browser type and versions, location and time zone setting. Specifically, we may also collect information on how you and your device interacted with the content on our website e.g. links and pages clicked and time of information accessed. We collect this information to gain a better understanding of the visitors to our website, where they come from and what content on our website is of interest to them. This information may further be used for security reasons to help us identify any ill intentions towards Rosie Bloom, cyber-attacks on our website and for analytics and quality purposes.
3.3 Financial data such as account and transactional data for goods and products
3.4 Pictures and/or videos associated with our services.
3.5 We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
4. How and why we use personal information
Most of the personal information we use and process is provided to us directly by you for the following purposes:
4.1 The main purpose of how we use your data on the Rosie Bloom website is to operate and improve your experience on the website and for you to contact us or to get a quote for products or services.
4.2 If you contact us for any reason, the data provided will be used to respond to your query. We use the information for legitimate business purposes only. We don’t do this in a way that infringes on your data protection rights.
4.3 Whereby the law requires it or where we believe it is necessary to protect our legal rights, interests and the interests of others such as you and our customers; we use personal data in connection with compliance, legal claims, regulatory and audit functions. We also use personal data for safety and security, to verify accounts and activity, to monitor any threat of ill intentions towards Rosie Bloom, cyber-attacks, suspicious or fraudulent activity and to identify violations of any of our policies.
5. How we store your personal information
5.1 All personal information you provide to us is stored on our secure servers. The length of time we retain data is dependent on the purpose, whereby we use that information.
5.2 We do not retain personal information for longer than necessary.
After such time, your information will either be deleted or anonymized or, if this is not possible (for example, because the information has been stored in backup archives), then it will be securely stored and isolated from any further use until deletion is possible.
5.3 There may be exceptions and instances whereby we are required by law to hold your personal information for a longer period for administrative, security and legal purposes.
5.4 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.5 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website from your use via third party websites and we are not responsible for third party privacy policies; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We do not transmit any of your personal data to any third parties.
6. Marketing
We may use personal data to promote our products and services, and let you know about special offers.
6.1 Your email address and other contact details will be collected when you sign up for any newsletters and other promotional events. You will always be asked to consent to receive our promotional material.
6.2 We may also store information about your preferences, like whether you’ve decided to opt-in to marketing emails, what types of products and services you seem to be interested in and how often you open the emails we send to further our interest in providing you the most relevant advertising.
7. Cookies
7.1 Cookies are small text that are sometimes stored and filed onto your devices, such as smart phone, tablet and desktop pc when you use our website.
7.2 The main purpose of using cookies is to remember who you are from past website visits and reload any previous preferences, authenticating your identity to create an easy and smooth experience when browsing via the internet.
7.3 Cookies don't contain any identifiable sensitive information. However, you may prefer to disable cookies when using our website. The most effective way to do this is to disable cookies in your browser.
7.4 We use essential cookies, and for security purposes, this is frequently an option to run only cookies that are necessary to run the website or for services you have requested (such as remembering your login credentials if an account is created).
8. Your General Data Protection Rights
Under Data Protection Law, you have several rights you can exercise at any time in relation to your personal information.
8.1 You have the right to ask us for copies of your personal data.
8.2 You have the right to ask us to rectify and change any personal information you think is inaccurate. You have the right to ask us to complete information you think is incomplete.
8.3 You have the right to ask us to erase your personal information in certain circumstances.
8.4 You have the right to object to the processing of your personal data in accordance with certain circumstances.
8.5 You have the right ask that we transfer the personal information you give to us to another third-party business service, organisation or to you, in certain circumstances.
8.6 You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you (Section 1.2)
9. Additional Information
We are giving you this information as part of our initiative to remain compliant and up to date with recent legislation and to ensure we’re honest and clear about your privacy and security when using our website.
For further information and in the event of making an complaint you can also contact The Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: http://www.ico.org.uk